The following terms and conditions apply to passengers booking with ATL:

Total payment or deposit is required at the time of a booking request. If ATL is able to provide the service, ATL will send confirmation of the booking details by email. If ATL is unable to provide the service, a cancellation of the booking will be sent to the client by email. All payments made for a booking will be refunded if it is cancelled by ATL.

It is the responsibility of the passenger to ensure they are at the pick point in time for their transfers from the resort to the airport. If you miss your transfer no refund will be available but you will be offered an ATL service at an extra charge up to 50% of the original booking price.

Where a booking is made by telephone, the booking is subject to and the client accepts the ATL Terms and Conditions.

Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to be acting as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party.

The passenger(s) will be taken to and collected from the drop-off and pickup addresses on their Transport Voucher, providing that these are in the destination or departure town chosen on Step 1 of the booking form. It is the responsibility of the client to provide a full and valid address for the transfer pick-up and/or drop-off. Changes to booking details must be made by e-mail directly with ATL central reservations (info@algarvetransferlink.pt) at least 3 days prior to the date of travel. If ATL are able to make the requested changes, confirmation will be sent by e-mail. Any modifications to a booking are made at the discretion of ATL and will be subject to an administration charge.

The confirmation fax or email is the ticket. This must be presented to the ATL driver or ATLrepresentative for both the outward and return trip.

Cancellations must be made by e-mail to the central ATL office (info@algarvetransferlink.pt) and will be confirmed by ATL by e-mail. If confirmation of cancellation has not been received, please contact the central ATL office. Cancellations must be made at least 7 days before the date of outbound travel. In the event of a cancellation by the Customer, ATL, at its absolute discretion, may refund the price of the transfers booked (and any surf board or golf bag supplements paid), subject to a deduction of an 10 Euro administration charge and the card transaction fee. ATL maintains the right to cancel bookings at any time if it feels it will be unable to supply the service requested in a correct manner.

If a passenger’s flight has been cancelled, ATL will offer travel if available on a next transfer going to their destination if details of flight cancellation are passed on. acknowledge and agreed by ATL. However, the transfer is tied to the original flight at its programmed arrival time and if this flight is cancelled, the passenger(s) will have lost their transfer and will not be entitled to a refund.

If a transfer has been booked and the passenger's flight is delayed, the driver will wait for up to 60 minutes from the scheduled arrival time, after which point the passenger will have missed his or her transfer. In this circumstance no refund is available.

If a private transfer has been booked and the passenger's flight is delayed, the driver will wait for up to 90 minutes from the scheduled arrival time, after which the passenger will have missed his or her transfer. If the driver of a private transfer is able to wait for longer than 90 minutes and he has been requested to do so before the scheduled pick-up time, he will do so, at a charge of €25 for each additional hour or part thereof, payable to the driver prior to the vehicle’s departure.

In cases of flight delays, it is the passenger’s responsibility to contact the agent on the number provided on the transport voucher.

If passengers have missed their scheduled pick-up for any reason, they are not entitled to a refund.

All complaints and requests for refund must be made by e-mail to the central ATL office (info@algarvetransferlink.pt) within one calendar month of the date of travel.

All luggage must be clearly labelled with the owner's name and destination address.

Customers are limited to two items of luggage including a golf bag or surf board. Any excess luggage must be declared at the time of booking. In the event of a client having excess luggage, ATL reserve the right to charge an excess baggage allowance or refuse to transport the items.

ATL will endeavour to honour requests made in the Special Requests box but are not obliged to do so.

ATL reserves the right (and delegates to its chauffeurs the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the chauffeur, the vehicle or the other passenger(s).

Passengers are not permitted to take alcoholic drinks onto ATL vehicles for the purpose of consuming them therein.

Smoking is not permitted in ATL vehicles.

ATL vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, customers property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.

ATL will endeavour to carry the passenger with the minimum discomfort and inconvenience to his/her destination at the time shown on the Transport Voucher. However, ATL will not incur any liability whatsoeverif circumstances beyond its control prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control (this list is not exhaustive):

• accidents causing delays to the vehicle
• restricted vehicular access
• exceptional or severe weather conditions
• compliance with requests of the police
• deaths and accidents on the road
• vandalism and terrorism
• unforeseen traffic delays
• industrial action by third parties
• problems caused by other customers
• the vehicle being held or delayed by a police officer or government official
• other circumstances affecting passenger safety

On the day of transport if ATL fail for any reason within our control to deliver its passengers to the destination confirmed on their Transport Voucher, ATL will provide suitable transport, such as another coach, train, private car, taxi etc, to take them there. Any reimbursement made by ATL for the costs incurred by the passenger in taking alternative means of transport to get to their confirmed destination will be no more than the cost of getting to that destination by taxi. Reimbursement for costs incurred will only be paid upon presentation of valid receipts.

Nothing can affect the consumers statutory rights.

Portuguese Law will govern these conditions in all respects.